Vision

Real IT Care’s vision is to be the premier technology partner for organizations in central and north-central Pennsylvania, using the most sophisticated technology available to deliver maximum results for our clients.

 

Mission

Real IT Care’s mission is to provide unparalleled IT service to the Central PA business community by leveraging technology to support and increase our clients’ success. We are committed to creating an exceptional customer experience through top-notch, proactive technology and CIO services combined with outstanding customer care.

 

Objectives

As virtual Chief Information Officers (CIO services) for our clients, we:

  • become strategic partners, building trust-filled relationships with your team in order to become your strategic technology partner of choice.
  • become integrated within your team, joining you at the decision-making table and encouraging you to pursue our input.
  • guide, rather than decide, providing you with unbiased direction that enables you to make informed decisions that will help you to succeed in your business.
  • solve problems, rather than sell products, focusing on crafting best-fit solutions that meet budget requirements while satisfying your business objectives.

 

What’s it Like to Work with Real IT Care?

We provide proven solutions, on time and within budget, by listening to you to ensure we are delivering what you truly need. We’ll meet you where you are, speaking to you on your level to ensure you truly understand the technology in which you’re investing. Once our solutions are implemented, we continuously provide proactive and preventive CIO services to address problems before they occur, working hard to ensure your business runs smoothly and without interruption. We tap into the resources of each and every team member and value the individual contributions that each brings to the table. We deeply value honest and open communication that’s based on mutual respect. Each project and customer provides us with a unique opportunity to learn and grow, enabling us to continuously improve our knowledge base in order to provide a deeper, richer customer service experience. With a constant focus on maintaining technological excellence, we keep abreast of industry-recognized certifications and technology trends, explore new software and hardware innovations, and tap into our own team’s collective knowledge base to bring you creative, efficient, cost-effective technology solutions.

 

Code of Conduct

Real IT Care’s reputation for integrity and excellence is upheld through careful observance of the spirit and letter of all applicable laws and regulations, as well as a scrupulous regard for the highest standards of conduct and personal behavior. As such, we expect its principals, managers, and employees to conduct business accordingly. Our employees ARE our reputation.